How to Create Amazing Customer Experiences February 15, 2017

It’s surprising how many people return to a cafe or a restaurant, not just for the food or the ambience, but because of the service. From the experiences you create to the way you treat your customers, it all plays a major role in ensuring patrons return to your establishment.

Make your customer gasp at the awesome experiences you have in store for them at every touch point. Only POS Singapore can make this a reality for you with systems solutions that take much more than your breath away.

Connect the dots, see the larger picture

Customer data is a treasure house of information that, if mined correctly, will grow your business in several ways. Data reflects your customer’s habits, preferences, expense bandwidth, and shopping patterns. Wouldn’t it be delightful to have a system that ties up all this information together in a beautifully wrapped bow?

POS solutions offer a unified 360 degree view of your customers and your operations from both store and online platforms. POS Singapore gives you a unique insight into what you need to deliver or capitalise on in order to retain and expand your customer base.

Adapt and evolve

Much like nature, retail businesses are evolving quickly with those established in the cloud reaping immense benefits. Point of Sale systems help retailers improve and adapt their processes and operations to cater to their customer’s needs. Deliver what’s wanted and keep your customers happy, satisfied, and certain to return.

Customized equals luxury

Usually the idea of something tailor-made or customized equates with the idea of luxury. Make extravagance the norm with your current customer base; treat every single one of your patrons like a VIP.

Enhance your employees’ mobility allowing them the freedom to deliver memorable service. POS Singapore systems reduce and eliminate mix ups with systems that send the order directly to the kitchen.

In addition to delivering a quicker and improved service, POS systems can help customers make payments on the go. Make dining in large groups easy and hassle-free with the ability to split or combine bills in a snap.

Personalised customer care

POS systems can keep a detailed record of each customer’s order, leaving you to take the time to get to know them better. Learn which dishes are their favourites, and identify regular customers whenever they visit. Offer loyal patrons discounts, showing your appreciation for their business.

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How ERP Improves Your Business Decision Making January 15, 2017

Making Smart Choices

Companies and business owners are constantly required to make smart decisions regarding their various operations with an eye to their overall growth, expansion and profitability. In an earlier era, these investment decisions revolved around new tools, superior machinery, employees with more creative ideas and so on. Now, however, software solutions have acquired an equally important place in any business investment plan. Though simple software solutions like Spreadsheet and Quickbooks seem to be apparently easier and cheaper, a lack of integration among the various software applications can seriously hamper the company’s growth and incur unnecessary expenditure. Here, Enterprise Resource Planning (ERP) software from MSC Consulting emerges as a one-stop solution.

What is ERP?

Enterprise Resource Planning or ERP is a business management software that provides a system of integrated applications to run a business effectively with maximum efficiency and optimum use of all the available resources. It provides a master database, cutting across all the facets of the business ranging from product planning, development costs, invoicing, financial accounting and manufacturing to sales and marketing, shipping and payment, warehousing and payroll. This enables an efficient management of the diverse business operations on a day-to-day basis. The use of a single application further empowers the company not only to have an integrated system of accurate records but also facilitates wise business decisions.

ERP or QuickBooks?

Many small companies choose software like Quickbooks, Spreadsheet and Peachtree since these seem sufficient, at least for the time being, for their needs. However, as the business grows, these simpler solutions can seriously affect them through apparently minor errors and failure to provide an overall visibility of the various operations. In spite of being user friendly, they can hardly compete with the benefits provided by an integrated ERP.

Real Time Benefits

ERP offers a whole range of benefits including:

  • Complete visibility across the whole spectrum of business operations
  • Enhanced sales performance
  • A better view of the company’s financial growth
  • Better management of the varied business operations through the use of a standardized and common format and centralized database
  • Reduced labor cost
  • Improved DIFOT (Delivery in-full and on-time) rate and better customer satisfaction
  • Increased profits by means of integrated business processes and consistent policies across the various levels of operation.
  • A constantly updated record that provides increased control and better planning

Thus, the ERP software presents a cost effective solution and its desirability is further enhanced by the fact that it can easily be customized to suit the needs of any business – be it general manufacturing, retail business, CPG industry, life sciences industry, process or service industry or distribution company.

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Best preparation and planning practices for a successful SAP implementation November 6, 2016

In terms of technology, SAP rates highly as several organizations use their products and services for their end-to-end process management in a technology platform that is integrated. NetWeaver by SAP gives organizations the ability to bring different web applications and systems by third parties under a single platform. They aid companies that have already gotten some systems by third parties to protect such systems while supporting the growth of their business. Based on this, transformation products using SAP products are often very large and so are the clients. The most effective means of implementing the SAP is discussed below.

Planning stage

To start this stage, the committee in charge of overseeing the implementation should send out the individuals who would be responsible for leading the project, including those who would be in charge of IT, business and sponsoring for the program. They should consist of members of the organization so that they can continue to manage the system for the company. During this stage, the leadership of the project should be discussed with the major stakeholders so that the goals of their units can be integrated into the SAP. The project’s scope should also be reviewed so that decisions on the model of engagement can be made. The engagement model could either be the ‘Time and Materials’ model, where the client is expected to pay for goods and services on the basis of material, and time or the ‘Fixed Fee’ model, where a specific price is agreed upon for the entire project with the SAP partner.

Selection of technology

There are several factors that should be considered after adopting the SAP implementation. The factors include:

  • Ability to integrate the standard modules of the SAP with the functionality of the business including Pi, Bi, IS Solutions, MM, SD and FI-CO amongst others.
  • The organization being able to improve on the system internally, without having to contact the software vendor.
  • Capable of Service Oriented Architecture (SOA)
  • Capable of healthy integration of external and internal systems
  • Able to support the growth of the business for a very long period of time including the performance, volume of data and functionality
  • Platform of technology scalability

Selection of a systems integrator

As soon as you select the platform for the SAP implementation, you should select a SAP partner. This would include inviting different vendors and checking which of their goals and abilities is compatible with the technology you intend to deploy for the SAP of your organization. You can also prepare a sheet to evaluate the vendors before picking the best for your organization.

Preparation stage

Based on the methodology of your SAP implementation, you will need to make sure all team and project charters are clarified at this stage. Some of the charters to be clarified include:

  • SOA
  • Legacy systems
  • Application development
  • Technical architecture
  • Integration team
  • Management of organizational changes
  • Overall business
  • Overall project

It is also important that your project is primed if you desire to use a SAP partner.

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What Can POS System do for a Retailer? July 25, 2016

POS stands for ‘Point of Sale’ (sometimes known as Point of Service), a term applied to the checkout counter or the cashier or any location at which monetary transactions occur. Point of Sale systems can be used in any situation which involves an exchange of money for goods and/or services. For most retailers, this has now come to mean the electronic equipment through which transactions are actioned and recorded. This includes both the hardware and software components of equipment like electronic cash registers, barcode scanners, receipt printers, touch-screen displays, and debit/credit card payment terminals.

A POS System is computerised network with a main computer that is linked to other devices, most significantly the checkout terminals. With a POS system, a retailer can easily record customers purchases and track them, process electronic transactions through debit and credit cards, and even manage inventory. Basically, a POS system offers an integrated solution to keeping track of all the cash flow in your business.

Things a POS system can do for a retailer

1) A POS system allows retailers to analyse sales data – POS software nowadays can process the sales information and thereby figure out how well or not a certain item is selling. By studying the sales trends recorded in the POS system, retailers can make appropriate decisions and adjust their levels of purchasing stock accordingly.

2) By using barcode scanners and card payment terminals, pricing becomes more accurate and the servicing each customer at check-out becomes more time-efficient.

3) POS software programs now lets retailers track and monitor stock of every item in the store. Since sales are recorded immediately at the POS, all data is up-to-date. The system will also calculate and tell you when you need to reorder so that you never run out of anything.

4) With the latest POS systems, the software allows retailers to integrate sales with other functions of the business like accounting. Sales data can be automatically imported to the retailer’s accounting programs.

Most POS systems are easy to learn and simple to operate. They can be configured according to the needs of individual retailers and other business owners. Basically, for any type of business, POS systems allow for effective and efficient cash flow management, stock movement management, and online and/or mobile orders. In Singapore POS systems are increasingly being used in the F&B (food and beverage) industry, where e-menus and self-service payment kiosks are fast becoming the trend.

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Categories: Software