Top ERP Software in Singapore September 2, 2019

We are in the digital era, and technology is the daily way of life. And we have to embrace it whether we like it or not. Technology makes activities get done in a faster and more efficient manner. For this reason, more and more vendors turn to ERP systems for the solution. In Singapore, the number of ERP vendors have greatly increased over the years. The question to ask, however, is; how do you know which ERP system is the best. This is what this article is all about. If you’re in Singapore and are looking for the best ERPs the market has to offer, here is our top list


EQUIP, an ERP Software by HASHMICRO boasts of being one of the best ERP Software in the current Singapore. Numerous industries are covered with it, from essential industries like transport and Human Resource Management, to specific ones such as Engineering and Education. One great thing about EQUIP is that it offers unlimited license which makes its implementation and maintenance cost very cheap. In addition, it super-fast and also always up to date. You get updates on the latest technology and nothing without your awareness.

Synergix Technology

For the best software for small and medium sized businesses, Synergix is a great option to go for. It was developed in the year 1990, and with almost 30 years’ experience, they are prodigies in the game. Its founder is one Mr. Koh Yang. The software covers various industries which are inclusive of the following; transport, Oil and Gas, Engineering, Marine, and Architecture. The software also has lots of great offers that you will appreciate.

MSC Consulting

MSC prides itself in providing ERP for fast-growing enterprises. They cater to various types of enterprise solution for many industries such as manufacturing, service, warehouse and logistic and retails. They seek every possibility to simplify your business routine and automate updates of activities to the Enterprise Resource Planning system to reduce manual effort and save paper.

MSC also specializes in Microsoft Dynamics, Sage and Enterprise Mobility Solutions. MSC Consulting helps companies gain competitive advantages by eliminating duplications and creating synergies using strategic solutions. This has proven to empower companies and enterprises with the robustness to better anticipate and respond to market:

Oracle Netsuite

Oracle Netsuite accommodates a wide range of businesses from small to mega ones. Its servies span over transport industry, to manufacturing and financial services. As a top ERP software that Singapore has, Oracle Netsuite offers its customers features which provide the entire business with visibility. It is able to optimize your business bills, revenues as well as improve projects management.

This ERP software was founded and has its headquarters in California, USA. However, its operations are extended worldwide to countries like France. Japan, Germany, Hong Kong, Australia and Singapore.


Last but not least is Tigernix. Developed in 2006, it has more than 200 customers. Its headquarters are n Singapore but has other branches in Malaysia, Indonesia, Australia and Sri Lanka. Tigernix boasts of an environmental-friendly technology that makes use of efficient energy and low voltage. With this, the levels of carbon emissions and energy requirements are highly reduced. Tigernix donates its proceeds towards helping environmental initiatives.


The above listed ERP software are the best in Singapore. They have been in the market for a while, and so they know their way around. If you are looking for high quality and performing performances, they are the ones to turn to.

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Categories: General

Coping with Challenges Faced by ERP Systems in Singapore August 27, 2019

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Despite the advancement in technology, especially in ERP systems, a handful of challenges have sprung up. With many benefits ERP systems have put on our tables, we can’t throw in the towel yet. Why? The technology is inevitable and trying to push it away is automatically a disaster. Besides companies of all sizes are investing in ERP systems in Singapore to help improve processes and move to a paperless environment.

Here are some of the potential ERP implementation challenges and how to overcome them:

1)   Forecasting Demand for Products

To be able to forecast the demand for the customer in the most appropriate manner, manufacturers ought to employ accurate tools for reporting.  This, in turn, makes it easy to get a direct hit on their target market.

Now, ERP system can significantly contribute much to manufacturers in analyzing consumer behavior and the products that are in high demand. An Inventory Management system can also lend a hand when identifying the slackness or the quick speed when it comes to moving goods. Manufacturers are also not limited to taking into consideration external events such as currency exchange rates, current market trends, and increasing fuel prices.

2)   Skilled Labor Shortage

To overcome a shortage of qualified workforce, Singaporean government through the ERP system has put in place digital training to ensure proper output in every manufacturing process. Alternatively, producers must be selective when choosing prospective employees and ensure that they can work quickly, on target, under pressure, and do not object to shift work schedules. Finally, manufacturers need to employ Competency Management Software to bridge their workforce skill gaps.

3)   Managing Sales Leads

To understand a man, we must judge him in misfortune. The same also applies when our output in enterprises is deteriorating with business “misfortune” in mind. Manufacturers must truly make out their sales leads. And according to ERP systems; it can also be achieved by digging deeper into their data. The system also implies the rule to manufacturers that, they must have a formula that makes it easy to keep, manage, and track prospect information.

Besides, the CRM, in collaboration with ERP systems, can help manufacturers understand their Sales Leads better through a centralized customer database. This ease the identification of qualified prospect to focus on the best opportunities, identify sales Leads status, and distribute Leads to the right salespersons.

Parting Shot

Success is a series of small wins, and hence, businesses should not give. A good entrepreneur that wants to achieve the best takes every failure as an opportunity to learn the methods that can’t work. They must be relentless until they land a working method.

In fact, business challenges are no exception to any enterprise from SMSs to over-sized enterprises. Therefore, if you’re in Singapore, improving and complementing business operations within an ERP is one of the most effective strategies to overcome these challenges. And at the end of the day achieve glittering success over rivals in the digital era.

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Categories: General

Top ERP Software in Singapore August 21, 2019

Singapore is home to a lot of small, medium-sized, and large businesses. While some of these businesses are making huge profits and growing at a very fast pace, others are crawling and struggling to break even. If this describes you, there is hope. You see, all the businesses that are thriving have one thing in common- they use tools and systems to increase accuracy, automate core business processes, and get more done in less time.

ERP software is one of the main tools these businesses are using. The obvious reason for this is that it can sync with any business regardless of its size, and it is easy to use. Presently, there many ERP systems on the market right now such as MSC Consulting ERP solutions. While all of them are great, they may not be able to address all the needs of your business. To increase the odds of you narrowing down a good one, you must pick from the top ERP software in Singapore.

The following article by reachautoerp unveils some of the best ERP software in Singapore.


ERP is a process which helps in streamlining and integrating the important functions of a business. It integrates areas like planning, purchasing, inventory, sales, marketing, finance, and human resources. It standardizes and automates the business process. Read more here.

You likely now know some of the best ERP systems large and small size businesses in Singapore are using to increase productivity. If you are new to ERP systems, it may be difficult for you to see how you can get the most out of them. Well, if that is the case, then you should learn as much as you can about ERP systems with a view to understanding how they work.

The following article by Oracle contains some intricate things you need to know about ERP system?

What is ERP?

When you search for “ERP” on the web, the sheer amount of information that comes up can be overwhelming—not to mention a bit little confusing. Every website seems to have its own definition of ERP, and one ERP implementation can vary widely from the next. Read more here.

You surely now know the history of ERP systems, the value ERP systems add to businesses, and a couple of ways you can use them to scale your business. Even at that, there is a slim possibility that you may have your doubts about it or you may not see how it can help your business grow faster and make more money.

The following article by CadAdmin sheds light on the benefits ERP systems offers to Small and Mid-sized businesses.

Why an ERP system can be beneficial to SME

What is Enterprise Resource Planning? ERP, in short, has been known to be the foundation of many corporate businesses. This software is a key tool for managing tasks of a business cycle. Read more here.

You likely now know how ERP systems can help you manage everything from Finance, supply chain, HR to Procurement, and services. A good ERP system will provide you with reliable analytics, intelligence, and efficiency across every aspect of your business.

Final note

Granted, Singapore is a great place to start up a business, as it has a stable political and economic system.

But that doesn’t mean that every business in Singapore will thrive. This means that while some businesses are growing, others will wither and die out. If you want to join the top-earners in your industry and make a name for yourself, then you should start using ERP software.

Yes, there is a lot of ERP software on the market right now, but all of them may not be able to take your business to the next level. To find a good one, you must pick from the popular and proven ones that the big guns in your industry are using.

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Categories: General

How Logistics Apps Can Help Your Business Succeed June 18, 2019

Over the last couple of years, the transportation and logistics industry has experienced massive growth. So, if you are in the business, now is the time to be up and doing and get ready to grab the opportunities spawned by the booming on-demand economy.

The new feature-rich logistics mobile apps offered by many app development companies can help increase your revenue, reduce human error, take an accurate record of everything that goes on in your business and most importantly, creates a window for you to monitor your assets at the touch of a button.

Presently, there are four main types of supply chain logistics applications that can boost your business. Using any or all of them will go a long way in helping you increase your productivity and overall growth.

The following article by Mitesh Patel discusses how logistics app development paves the way to succeed in your business.

How Logistics App Development Paves The Way To Succeed In Your Business

The transportation and logistics business grows by leaps and bounds worldwide. Do you know that around eight percent of the US GDP is spent on the logistics and transportation industry alone? Read more here.

You likely now understand how logistics apps work and how they can help scale your business and increase your income. Simply knowing how they work isn’t going to help your logistic business grow; you have to integrate these apps with your business process to get the results that you seek.

The following article by Nitin Lahoti discusses how logistics apps have revolutionized the supply chain and transportation industry.

Logistics Apps: Potential To Mobilize The Entire Industry

2016 and 2017 have seen a lot of dynamic activity in the logistics and transportation industry. Some interesting industry trends are being witnessed at a global level. Interested to check what these trends are? Read more here.

You surely now know how logistics apps have transformed the transportation space and how they can help address numerous challenges faced by logistics company owners. So, if you are in the logistics or supply chain business, you should consider investing a custom logistics app that can help perk up your business activities. But how do you go about that?

The following article by Jelvix is basically a how-to guide to developing a logistics app.

Mobile App Development For Logistics Company

In the last few years, the sphere of trucking and logistics has undergone incredible transformation under the influence of modern technologies. Companies in the industry collect and scrutinize an enormous amount of diverse data Read more here.

You probably now know why it is necessary for serious logistics company owners and managers to invest in logistics apps, how they can profit from them, and where to find reputable logistics apps developers. So if you are in the business, it is critical that you evaluate your business process and see how to integrate these apps into every facet of your business.

Final note

The transportation and logistics industry has experienced significant growth over the last couple of years and is expected to grow even larger in years to come. So if you are in the supply chain business, now is the time for you to make a fortune.

Of course, there are many challenges, uncertainties, and pitfalls in the transportation industry, but with the help of special logistics apps that are available, you will be able to scale through these challenges and make serious profits.

If you are new to these apps, you are likely going to skeptical about using or integrating them with your business. Well, if that is the case, you need to remember that the possibilities are endless for those willing to take risks and try out new things.


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Categories: General

Amazing Benefits of Using Delivery Management Software

The business terrain is constantly changing. In the past, customers must come to sellers or business outlets to get the products they want. Today, customers can order whatever they want with their phone or computer at the comfort of their home or office.

Businesses that are unable to adapt to this trend may struggle in months to come since more people are getting into the habit of buying things online.

The benefits that delivery management tools offer are endless. With the help of such tools, you will be able to cut a few steps from your workflow and get more things done in less time. Even more, these systems have functional features like real-time alerts, route optimization, live tracking of delivery and many more.

The following article by Andreea Serb sheds light on the benefits of using a delivery management system.

5 Benefits of Using Delivery Management Software

Today, the on-demand delivery culture is driving businesses to adopt different strategies when it comes to their operations. After all, in the tech world, everybody wants to work faster, smarter and more efficiently. Read more here.

You likely now know some 5 benefits you can enjoy when you start using delivery management software. Even after making the decision to invest in one, it is likely going to be a challenge for you to choose between a web-based and an app-based delivery service system. While both are great, it is wiser to invest in an app-based system due to these following reasons.

This article by Shahid Mansuri explains why app-based delivery services are more credible than phone and web-based systems.

Why app-based delivery services carry greater credibility than phone and web-based?

Running an on-demand delivery service means that you have to manage a fleet of delivery boys and field agents. You have two options either hire some delivery boys on your payroll or contract a delivery agency. Read more here.

You surely now know the features of app-based and web-based systems and some compelling reasons why you should consider investing in an app-based system. With a good app system, you will be able to have a fraction of the results big names like Walmart and Uber are getting. That being said, you need to keep in mind that on-demand service is not all sunshine and rainbows, it does have some cons.

The following article by Nicole Martins Ferreira lists the advantages and disadvantages of e-commerce that you need to know.

20 E-commerce Advantages and Disadvantages You Need to Know

Are you thinking about starting an e-commerce business? The good news is that worldwide online sales are expected to grow to $4 trillion by 2020. In 2018, in the US alone, e-commerce retailers made $504.58 billion in sales revenue. Read more here.

You probably now know the pros and cons of starting an e-commerce business. After making a final decision, you need to consider investing in an app-based delivery system that will help you track your products in real time, strengthen your relationship with your customers and make more profits.

Final note

The path to becoming a successful entrepreneur is a winding and risky one. This makes it critical for business owners to be armed to the teeth with tools and systems that can streamline their business processes, reduce cost, and grow their customer base.

One of such systems is an on-demand app or software. With it, you will be able to connect with customers, smoothen out your business processes and get more done in less time. The benefits of having an app-based on-demand system are endless. That said, you need to keep in mind that they are not perfect. If you have just started using it, you may have noticed some flaws or downsides. It is your responsibility as the boss to figure out strategic ways to scale thorough them while keeping your customers happy.



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Categories: General

A Complete Guide To Choosing The Right CRM App June 15, 2019

As a business owner, it is your responsibility to make tough choices and decisions regarding your customer base that could potentially make or break your business. Of course, there are customer management tools that are designed to make your job easier and help you make better decisions but narrowing down the right one for your business might be challenging. Every day, lots of CRM apps and software are created by developers that offer many amazing benefits. Finding the right one for your business will be a challenge especially if you know little about them.

To choose a good one that will be able to cater to the unique needs of your company, you are going to need all the help you can get.

The following article by Wendy Connick is basically a how to guide to choosing the right CRM application.

Choosing the Right Free CRM Application

The right CRM (customer relationship management) application is an incredibly useful tool in sales. CRM applications will store, sort, and report on your prospect and customer data. Not only does this save time, but it alsoRead more here.

You likely now know what to look out for when choosing a CRM app for your business and some of the best CRM apps on the market right now. Regardless of the one you opt for; it is important that you learn as much as you can about it. Doing this will put you in a better position to make better choices.

The following article by Wikipedia discusses some important things every business owner needs to know about Customer relationship management. 

Customer relationship management

Customer relationship management (CRM) is an approach to manage a company’s interaction with current and potential customers. It uses data analysis about customers’ history with a company to improve businessRead more here.

You now know a handful of things about CRM apps and how to choose a good one that will suit the unique needs of your business. However, if you are currently using one and you’re enjoying massive returns from it, you need to keep in mind that there is a lot more you can get from it.

The following article by Thomas Wailgum and Josh Fruhlinger sheds light on some effective ways to get the most out of the CRM software you are using right now. 

What is CRM? Software for managing customer data

CRM is an abbreviation for customer relationship management, a method for managing a company’s interaction with current and potential customers, and storing and analyzing data about past interactions.Read more here.

You surely now know some effective strategies that will help you get the most out of the CRM software you are using right now. Even if you are enjoying insane benefits from the CRM software, you need to bear in mind that there may be better ones out there that can take your business to the next level.

Final note

Business success is somewhat intertwined with choices and decisions. This means that if you make a series of good decisions, your business is likely going to succeed but if you make poor choices continually, chances are your business will struggle and eventually die.

One of the best business decisions you can make is choosing a CRM app that can effectively analyze your customer’s data and provide you with an innovative way to better satisfy their needs.

Presently, the market is flooded with CRM apps and software of different types. No doubt, many of them are great but they may not be good for your business. To find a good one, you must do deep and extensive research.

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Categories: General

Benefits of Queue Management Systems in Hospitals September 25, 2018

Queue management systems in hospitals have played an important role in favorable patient experience and also have helped in providing fast and high grade treatment. Queue management systems candle different stages and all the aspects regarding patient flow and reduction in queue length. It can manage the front desk, routing, ticketing and also payment efficiently controlling the flow of patients. Everybody needs a fast process of registration and paying the bills. These queue solutions brings exactly that to the hospital as well decreasing operational costs and increasing the efficiency.

There are many benefits to having such a system installed in the hospital.

Check-in kiosk

A check in kiosk in front of the reception can effectively decrease the queue length for registration. It provides the necessary information to the patients as well as answering their queries which speeds up the process of registration. It also provides information on the doctors which makes it possible for the patients themselves to plan their schedule according to their time needs.


The signages that are used in the hospital benefits in marketing too. The patients can be provided with information on the different services and schemes available and also as a notice board which displays the changes that have been made in the hospital. Another advantage of the system is that patients are kept entertained and occupied while they wait for their token number to show up.


This system automatically records all the data of the day to day working of the hospital. Manual entry of all the logs are hence avoided, which saves a lot of time as well as helping with the utilization of staff for other necessary works. The data can be saved in remote servers avoiding the fear of loss of data.

Remote configuration

One of the biggest advantages of having a queue management system is that it can be configured remotely. Since all the system in the workstations is linked necessary changes can be made from the main hub. This saves time on going to individual workstations and also it uses less staff and working time which saves money and time for the hospital. Operational costs can be kept at minimum which helps in the better management of the hospital on the long run.



The intelligence of the system enables it to route patients to the best service they need after analyzing their record as well as needs. This creates an uninterrupted traffic that does not coincide with other patients which helps in the smooth running of the hospital.

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Categories: Tech

How commercial technology can improve your business performance


Commercial technology has changed the way businesses function. Gone are the days when each task was manually performed by designated individuals, which was not only time consuming and tedious but also left room for error, but not anymore as technology has simplified the whole process. It automates all the key functional areas at the work place, which reduces process time and improves productivity. And hence, the companies that integrated technology into their operation are clearly having an edge over the rest.

If you are looking for an access control system vendor, do consider ATT Systems as they have a wide range of security options for companies. Visit their site today.

Benefits of commercial technology and an access control system are not limited to improved productivity and an error-free operation but it goes beyond that as the larger goal of technology is to improve customer experience. It reduces wait time for the customers and provides hassle-free transactions. As a result, they leave as satisfied customers.

In an ever changing market environment, it’s important for businesses to keep themselves abreast of the customer needs and develop working mechanism to improve services, and that’s something commercial technology takes care of. It lends flexibility at the workplace, which helps an organization to optimize its resources to produce better results. In other words, it effectively converts its input into output and helps a relatively smaller workforce to effortlessly carry out day to day tasks which otherwise may not be possible. It also accelerates customer response time significantly, which results in increased customer satisfaction.

Another huge benefit of the technology is that it allows real time performance management. To sustain in a competitive market, it is important for businesses to assess their performance against the set standards and raise the bar continuously. Doing this job manually can be a daunting task and it wouldn’t produce accurate results either. However, technology records data in real time which can be accessed and evaluated as and when required. This helps businesses understand where they stand against the benchmark and initiate changes if required.

Clearly, commercial technology can make an organization more efficient and customer-centric. It changes the approach towards business and makes it more organized for customers to rely upon.

Integrating technology into business is a wise approach to grow and sustain competition. It helps businesses become more efficient and handle greater volume of work. This changes the whole dynamic of the business and makes it far more simple for an organization to grow and expand its business as customer are more likely to prefer a company that values its customers.

For more details on improving your business performance visit OR Apply now.

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Categories: General

Rules for Kiosk Success September 24, 2018

You have installed self-help automated kiosks at various strategic locations to offer your customers better device and to build up the visibility of your brand. But is that enough to get the maximum leverage out of those kiosks? Experts would say it is not sufficient. Check out some of the top rules that you should follow to ensure that your kiosk initiative is a great success.

If you are looking for a traffic counter system, do consider ATT Systems as are the specialists in this field of automated counting systems. Visit their site above today.

Rule 1: Your customers should enjoy the maximum benefits from a ticketing kiosk

Self-service through kiosk deployment should offer better, cheaper and faster service for your customers. If a company fails to ensure even one of these parameters, it could actually be wasting the money spent on this initiative. Take an example of any airlines where passengers are more than ready to do check-in through the kiosks at the airport rather than standing in long queues at the counters. While an agent may be faster than a kiosk as far as the time trial is concerned, a kiosk can make it possible to conduct multiple check-ins simultaneously leading to shorter passenger queues. To cut it short, customers will only enjoy using the kiosks repeatedly if they realize that they are getting more benefits than standing in the queue in terms of their money and time.

Rule 2: Transactions should be made intuitive

Rule 3: A automated collection system helps collect data to improve future processes .

The key mantra of making the kiosk strategy a successful one is to ensure that the transaction is kept as simple as possible so that it is easier to translate it into an intuitive process of self-service. In cases where customers are confused with the user interface, companies are not going to lose their customers forever. Customers will rather restart their processes on the self-service kiosk to check where they might have misread the information. Again, to take the example of airlines, the airlines in the United States have been under tremendous compulsions to bring down their operations cost, and eventually succeeded in shifting a big volume of their check-in processes to the automated kiosks.

If companies unintentionally make the mistake of adding complexity in their kiosk transactions, there is a risk of confusing or even losing their customers. If transactions on a kiosk are complicated, customers may have to stay longer at a kiosk and there is a high probability that they could get stuck and require assistance for certain clarifications. The basic objective of the transactions conducted through the kiosks should be not only to save the time of the customers but also to ensure the ease of which he or she can operate it without any hiccup.

To know more on achieving kiosk success, visit OR RSVP now.

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Categories: General

Is self-service the future of banking? November 17, 2017

Every business today knows the significance of focusing on customer service. Huge investments are made to enhance the customer service. After all, delivering quality products or services alone would not be sufficient if the customer is not happy with the response they receive from customer care team. And this is a concept that is particularly true for banking sector.

Technology has reformed financial transactions

People of all age groups now use digital channels to perform most of the financial transactions. There is still a portion of the popular that goes to the bank for basic to complicated transactions. But banks are now focusing on progressing towards a self-service approach that would make sure that customers would be taken care of without the slightest delay.

No more queues

One of the main reasons why the concept of ATM was introduced was to reduce the long queues that are usually seen in the banks for withdrawals and deposits. Though people prefer using the ATMs for withdrawals, most people still prefer doing it the conventional way for deposits. So traditional banks would continue to be important to cater to customer needs. We now find self payment service kiosk and other such improvements added to banks to reduce queues while also allowing face to face interactions when required at any point. So banks now are equipped with digital signs and service kiosks where they could get their work done faster.

No customer goes unanswered

The job of a bank employee is one of the toughest. With never ending queues, bank staff try their best to attend every customer that is present and resolve their queries as early as possible. But on some days the crowd gets a little unmanageable, if the bank still adopts only the traditional systems. Integration of digital systems would ensure that, no matter how big the crowd is, no customer goes unanswered.

Device fragmentation

Now people use banking services not just in the banks and ATMs but also on all electronic gadgets. Internet banking was considered to be an advanced form of banking. But now mobile banking is another major form of banking that people use frequently. The financial services have evolved to the extent that instant cash transactions and fund transfers can all be done even through social media.

Building a strong core with AI

Artificial intelligence is taking self-service to the next level. The influence of AI in banking has been evident in the recent times. Banking industry has always been a little hesitant in allowing the penetration of advanced technology. But this is the industry that is also known to benefit quite a great deal with the incorporation of technologies like AI. Chatbots now form an integral part of marketing strategy for businesses big and small. All the major banks have also now chosen to rely on chatbots to enhance customer care. Chatbots help take banks one step closer to self-service. We also find that chatbots improve personal banking. Right from providing investment advice, to notifying about transactions there are several things that a virtual banking assistant can do. These virtual banking assistants can also make it easy to detect fraudulent transactions easily. The regular financial transactions, spending patterns and income of the users can be tracked to suggest the right places to invest. All these cross-selling and product and service promotion was earlier achieved with the help of relationship personnel at the banks and through direct telephone calls to the customers. This can now be achieved even without human intervention. So even those banks with less employee strength can now reach a wider group of audience without any trouble. And this is how banks are getting future ready by welcoming self-service strategies.

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Categories: General

Singapore POS System Tips: Five Reasons to Use Rewards Programs July 25, 2017

Today, businesses in the retail industry need to build a customer base that is loyal to be successful. Most business owners have been using their POS software to make their own rewards program to earn repeat business.

New point of sales software has made creating rewards program easier for all sizes of businesses. Here are the five top reasons why your business should be using a rewards program.

1. Customer Satisfaction

Customers who feel valued are more likely to continue support a business. A rewards program is one of the easiest ways to create a personalized shopping experience for your customers. This can help boost the amount that a customer buys and the frequency that they shop at your shore.

2. Can be Used Both Online and In-Store

Online shopping has seen a huge increase in the last decade, and it does not look it will slow down any time soon. However, many people still prefer to shop in-store for some items. This could be because they feel shopping in-store is safer or that they need the item right way. You can easily create a rewards program that can be used online and in-store, so your customers can pick the way that they prefer to shop.

3. Data Collection

The reason that more and more businesses are using rewards programs is to collect data and conduct market research. A rewards program makes it easy to monitor your customers spending habits, changes in sales, and program effectiveness. This information can help improve your rewards program and marketing campaigns, which can maximize your businesss marketing effectiveness. This research can also help your business provide the best shopping experience possible for your customers.

4. Easy To Maintain

Getting a rewards program off the ground takes time. There are a lot of steps that need to be done before you can offer the program to your customers. However, once the program is up and running, it will take little maintenance. Most POS systems make it easy to make changes, without needing to overhaul the whole program. The best part is that as your customer base increases, the program continues to work. There is no need to upgrade your program or make huge changes to it.

5. It Is Worth the Investment

Setting up a rewards program does take time and resources to setup, get going, and maintain it. If you take care of the program and manage it correctly, you will see a huge return on your investment. A good point of sales system will make creating and managing your rewards program easier, so you can gather the information that your business needs to be successful.

Reward programs are beloved by many customers. Even customers who do not use the reward program still shop at businesses with these programs more often. POS software has the ability to create a rewards program so there is really no reason why your business should not have one. Even online businesses have been taking advantage of this unique tool.

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Categories: General

Providing International Standard Customer Experience with POS System in Singapore July 19, 2017

Maintaining stock, proper management and customer service today is not possible if a business owner does not stay up to date with computer technology and software. This is a great way of boosting customer satisfaction no matter which kind of business you are dealing with. Whether it is an F&B or a retail business, you will be able to boost your profits with POS software Singapore.

Improves Customer Experience during Shopping

One of the things that customers do is relating running out of stock to poor service. In most cases, when a customer goes to a retail shop, and they find an item they need to be out of stock, they become frustrated. Today, a retail shop does not have to lose the sale or get their customers frustrated since this integrated POS system eradicates the possibility of running out of stock unknowingly.

A self service kiosk helps to automate customer experience provided that it is easy to use and user friendly.

Better Control of a Business

A retail business needs to maintain the right stock levels and use a system that triggers you when stock replenishment is due. This is not possible without an automated system that gives the owner more control. This POS software helps you meet the expected demand by better control of stock which means you cannot lose customers due to low stock levels.

Helps a Retailer Understand Customers More

The Konverge POS system helps a retailer in knowing more about their customers. In connection to this, they understand them more and know how they can retain them. This is through the CRM which boosts marketing activities to woo new clients and retain the old ones.

Accuracy in Order Request and Delivery of Foods

In an F&B business, quality food and excellent customer service is what matters in terms of profitability. One of the most frustrating experiences is waiting for long before an order is processed and having the wrong food served after the long wait. As an F&B business owner who has gone through this, you do not want your customers to go through the same. That is the reason you should consider a POS software that guarantees an excellent service to your customers.

Boosts Profits in F&B Establishments

This pos is mobile enabled which boosts profitability in any business. In the F&B business, you will find people who like to either order from the comfort of their home or office, and if a specific establishment does not give them this option, they will go to the next one. This software supports m and e-commerce, your customers enjoys their favorite meals, and this boosts your revenue.

Giving the customers an optimal shopping experience is just the same as ensuring their food orders are delivered on time. These are the things potential customers are looking for. With the point of sale system, as a business owner, you do not have to worry about this whether you are a retailer or an F&B owner. It is a system that gives you better control of your business which translates to profitability.

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Categories: General

How to Create Amazing Customer Experiences February 15, 2017

It’s surprising how many people return to a cafe or a restaurant, not just for the food or the ambience, but because of the service. From the experiences you create to the way you treat your customers, it all plays a major role in ensuring patrons return to your establishment.

Make your customer gasp at the awesome experiences you have in store for them at every touch point. Only POS Singapore can make this a reality for you with systems solutions that take much more than your breath away.

Connect the dots, see the larger picture

Customer data is a treasure house of information that, if mined correctly, will grow your business in several ways. Data reflects your customer’s habits, preferences, expense bandwidth, and shopping patterns. Wouldn’t it be delightful to have a system that ties up all this information together in a beautifully wrapped bow?

POS solutions offer a unified 360 degree view of your customers and your operations from both store and online platforms. POS Singapore gives you a unique insight into what you need to deliver or capitalise on in order to retain and expand your customer base.

Adapt and evolve

Much like nature, retail businesses are evolving quickly with those established in the cloud reaping immense benefits. Point of Sale systems help retailers improve and adapt their processes and operations to cater to their customer’s needs. Deliver what’s wanted and keep your customers happy, satisfied, and certain to return.

Customized equals luxury

Usually the idea of something tailor-made or customized equates with the idea of luxury. Make extravagance the norm with your current customer base; treat every single one of your patrons like a VIP.

Enhance your employees’ mobility allowing them the freedom to deliver memorable service. POS Singapore systems reduce and eliminate mix ups with systems that send the order directly to the kitchen.

In addition to delivering a quicker and improved service, POS systems can help customers make payments on the go. Make dining in large groups easy and hassle-free with the ability to split or combine bills in a snap.

Personalised customer care

POS systems can keep a detailed record of each customer’s order, leaving you to take the time to get to know them better. Learn which dishes are their favourites, and identify regular customers whenever they visit. Offer loyal patrons discounts, showing your appreciation for their business.

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How ERP Improves Your Business Decision Making January 15, 2017

Making Smart Choices

Companies and business owners are constantly required to make smart decisions regarding their various operations with an eye to their overall growth, expansion and profitability. In an earlier era, these investment decisions revolved around new tools, superior machinery, employees with more creative ideas and so on. Now, however, software solutions have acquired an equally important place in any business investment plan. Though simple software solutions like Spreadsheet and Quickbooks seem to be apparently easier and cheaper, a lack of integration among the various software applications can seriously hamper the company’s growth and incur unnecessary expenditure. Here, Enterprise Resource Planning (ERP) software from MSC Consulting emerges as a one-stop solution.

What is ERP?

Enterprise Resource Planning or ERP is a business management software that provides a system of integrated applications to run a business effectively with maximum efficiency and optimum use of all the available resources. It provides a master database, cutting across all the facets of the business ranging from product planning, development costs, invoicing, financial accounting and manufacturing to sales and marketing, shipping and payment, warehousing and payroll. This enables an efficient management of the diverse business operations on a day-to-day basis. The use of a single application further empowers the company not only to have an integrated system of accurate records but also facilitates wise business decisions.

ERP or QuickBooks?

Many small companies choose software like Quickbooks, Spreadsheet and Peachtree since these seem sufficient, at least for the time being, for their needs. However, as the business grows, these simpler solutions can seriously affect them through apparently minor errors and failure to provide an overall visibility of the various operations. In spite of being user friendly, they can hardly compete with the benefits provided by an integrated ERP.

Real Time Benefits

ERP offers a whole range of benefits including:

  • Complete visibility across the whole spectrum of business operations
  • Enhanced sales performance
  • A better view of the company’s financial growth
  • Better management of the varied business operations through the use of a standardized and common format and centralized database
  • Reduced labor cost
  • Improved DIFOT (Delivery in-full and on-time) rate and better customer satisfaction
  • Increased profits by means of integrated business processes and consistent policies across the various levels of operation.
  • A constantly updated record that provides increased control and better planning

Thus, the ERP software presents a cost effective solution and its desirability is further enhanced by the fact that it can easily be customized to suit the needs of any business – be it general manufacturing, retail business, CPG industry, life sciences industry, process or service industry or distribution company.

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Best preparation and planning practices for a successful SAP implementation November 6, 2016

In terms of technology, SAP rates highly as several organizations use their products and services for their end-to-end process management in a technology platform that is integrated. NetWeaver by SAP gives organizations the ability to bring different web applications and systems by third parties under a single platform. They aid companies that have already gotten some systems by third parties to protect such systems while supporting the growth of their business. Based on this, transformation products using SAP products are often very large and so are the clients. The most effective means of implementing the SAP is discussed below.

Planning stage

To start this stage, the committee in charge of overseeing the implementation should send out the individuals who would be responsible for leading the project, including those who would be in charge of IT, business and sponsoring for the program. They should consist of members of the organization so that they can continue to manage the system for the company. During this stage, the leadership of the project should be discussed with the major stakeholders so that the goals of their units can be integrated into the SAP. The project’s scope should also be reviewed so that decisions on the model of engagement can be made. The engagement model could either be the ‘Time and Materials’ model, where the client is expected to pay for goods and services on the basis of material, and time or the ‘Fixed Fee’ model, where a specific price is agreed upon for the entire project with the SAP partner.

Selection of technology

There are several factors that should be considered after adopting the SAP implementation. The factors include:

  • Ability to integrate the standard modules of the SAP with the functionality of the business including Pi, Bi, IS Solutions, MM, SD and FI-CO amongst others.
  • The organization being able to improve on the system internally, without having to contact the software vendor.
  • Capable of Service Oriented Architecture (SOA)
  • Capable of healthy integration of external and internal systems
  • Able to support the growth of the business for a very long period of time including the performance, volume of data and functionality
  • Platform of technology scalability

Selection of a systems integrator

As soon as you select the platform for the SAP implementation, you should select a SAP partner. This would include inviting different vendors and checking which of their goals and abilities is compatible with the technology you intend to deploy for the SAP of your organization. You can also prepare a sheet to evaluate the vendors before picking the best for your organization.

Preparation stage

Based on the methodology of your SAP implementation, you will need to make sure all team and project charters are clarified at this stage. Some of the charters to be clarified include:

  • SOA
  • Legacy systems
  • Application development
  • Technical architecture
  • Integration team
  • Management of organizational changes
  • Overall business
  • Overall project

It is also important that your project is primed if you desire to use a SAP partner.

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What Can POS System do for a Retailer? July 25, 2016

POS stands for ‘Point of Sale’ (sometimes known as Point of Service), a term applied to the checkout counter or the cashier or any location at which monetary transactions occur. Point of Sale systems can be used in any situation which involves an exchange of money for goods and/or services. For most retailers, this has now come to mean the electronic equipment through which transactions are actioned and recorded. This includes both the hardware and software components of equipment like electronic cash registers, barcode scanners, receipt printers, touch-screen displays, and debit/credit card payment terminals.

A POS System is computerised network with a main computer that is linked to other devices, most significantly the checkout terminals. With a POS system, a retailer can easily record customers purchases and track them, process electronic transactions through debit and credit cards, and even manage inventory. Basically, a POS system offers an integrated solution to keeping track of all the cash flow in your business.

Things a POS system can do for a retailer

1) A POS system allows retailers to analyse sales data – POS software nowadays can process the sales information and thereby figure out how well or not a certain item is selling. By studying the sales trends recorded in the POS system, retailers can make appropriate decisions and adjust their levels of purchasing stock accordingly.

2) By using barcode scanners and card payment terminals, pricing becomes more accurate and the servicing each customer at check-out becomes more time-efficient.

3) POS software programs now lets retailers track and monitor stock of every item in the store. Since sales are recorded immediately at the POS, all data is up-to-date. The system will also calculate and tell you when you need to reorder so that you never run out of anything.

4) With the latest POS systems, the software allows retailers to integrate sales with other functions of the business like accounting. Sales data can be automatically imported to the retailer’s accounting programs.

Most POS systems are easy to learn and simple to operate. They can be configured according to the needs of individual retailers and other business owners. Basically, for any type of business, POS systems allow for effective and efficient cash flow management, stock movement management, and online and/or mobile orders. In Singapore POS systems are increasingly being used in the F&B (food and beverage) industry, where e-menus and self-service payment kiosks are fast becoming the trend.

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Categories: Software

Inventory Management with POS Software June 20, 2016

There comes a time during your business experience when a particular item is selling like hot cakes rendering it unavailable after a period of time. If you are unable to reorder the item before it goes out of stock you will lose customers who may have wanted to purchase it. Loss of customers could lead to a decline in profits as well.

This is where the point-of-sale (POS) system comes in. A POS system consists of hardware and software components which are integrated to ease retail transactions. You can use common spreadsheet applications such as Microsoft Excel but POS software will allow you to go beyond the conventional boundaries of inventory management. Its versatility is such that many retailers prefer to use the term “Retail Management System” when it comes to a POS.

The most challenging task for retailers, large or small, is managing their inventory efficiently. Failure to update inventory may put the business at risk of losing not just customers but also its credibility in the market. Traditional inventory management systems are time-consuming and prone to errors. What you need is a simple, fast, and efficient POS system which can help you manage your resources, provide notifications when they are low in number, and update records in real time. You should also be able to view and print reports of the transactions and analyze strategies to improve your business.

POS systems can range from being basic receipt dispensers to complex inventory management systems. In the latter, the system is highly accurate in terms of providing the physical count of items, their expiry date, and the price. The system will provide transaction details at the checkout and simultaneously update the inventory logs at the backend. When there is a change in pricing of an item, all you have to do is enter the new price in the system and all other systems in the network will automatically get updated. Whether it is inquiry, movement, or location the POS system has details of every item in the inventory with which you can track its life cycle from the warehouse to the customer.

Some businesses find the complexity of the system quite overwhelming and are unwilling to invest in it. They prefer tracking inventory on a periodic basis rather than in real time. While this method is also available in POS systems, it is difficult to determine if an item was lost or sold. It is imperative to have a perpetual inventory system which tracks the day-to-day inventory of your business.

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Categories: Advance B2C Technology

Improve Your IT Service Management, Improve Your Business April 6, 2016

Singapore is reputed for being one of the most tech-ready countries, considering that it technology is very well integrated in both the government as well as private sector. Obviously, the country has a good grasp over the management of IT services and how best to deploy such services. It is no wonder, then, that Singapore is one of the leading countries providing training and certification for IT service management. ITIL certification Singapore providers are among the most sought after. Organisations are willing to invest in top quality training in order become present-efficient as well as future-ready.

What is ITIL?

Information Technology Infrastructure Library is a collection of 5 books which provide a framework for the standardisation of the selection, planning, distribution and support of IT services in an organisation. The purpose of ITIL guidelines and best practices is to design and implement IT services according to organisation needs and adapt as those needs evolve over time.

The 5 ITIL books are reviewed regularly to keep them updated and each book contains best practices relevant to the major phases of the IT service lifecycle which are:

– ITIL Service Strategy

– ITIL Service Design

– ITIL Service Transition

– ITIL Service Operation

– ITIL Continual Service Improvement

Get certified

There are 5 levels of ITIL certification, each focusing on different areas of ITIL. Accredited institutes located globally provide expert ITIL training and ITIL exams. APMG, the organisation responsible for the accreditation of examination providers and management of the ITIL trademark, has contracted official examination bodies. These official examination bodies in turn are able to accredit official ITIL training providers and offer the ITIL exams. Accredited training and examination providers are able to offer customised e-learning content and training. Organisations that want to adopt ITIL as an organisation-wide practice can avail training from such institutes for its staff to get ITIL certification. Individuals looking to acquire a basic understanding of the ITIL framework and how it is applied to IT service management can also get themselves trained and certified.

The 5 levels of ITIL certification are:

– Foundation,

– Intermediate Level,

– Lifecycle and Capability tracks,

– Managing Across the Lifecycle (MALC), and

– Expert Level and Master Qualification.

Does ITIL really help?

Yes, standardising IT services across all levels of organisation facilitates achieve cost efficiency and increase profitability. ITIL best practices will help organisations identify areas that need improvement and guidance on how to redesign their IT services to achieve the needed results.

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Categories: Tech Management

What Are the Characteristics of ERP? Where Can it Be Implemented? December 19, 2015

ERP or enterprise resource planning is a management system or software developed mainly to aid big companies and business organizations, basically enterprises, to plan and managing their resources. These resources can be human resources, financial, technological and other resources. It is a top business management tool and can help save the business a lot of time, money and resources if implemented properly.

It can be used for many business activities such as product planning, manufacturing, sales, and marketing, inventory management, shipping, payment, etc. It helps to manage all the different departments of the organization and creates a smooth flow of information between the business managers, employees, and stakeholders:

What are the characteristics of ERP?

ERP has the following characteristics namely –

* ERP is an integrated system and works round the clock and not periodically

* ERP uses one database to support all its applications

* ERP is consistent and works the same way for all business modules

* The IT department has to install the ERP system which involves elaborate application and integration of data.

How can ERP be implemented in a business enterprise?

SAP ERP implementation extends to the enterprise staff and practices at work. ERP delivers three types of services to help implement changes in the staff and practices – customization, consulting and support. ERP software implementation time depends upon the size of the business and the scope of change to be undertaken.

Small enterprises take up less ERP implementation time and big enterprises take up more time. ERP is always implemented in stages. It can be implemented in the following ways –

1. Process preparation – ERP is implemented in almost all the processes of a business enterprise. Process are subject to constant change and a strong understanding of these changes is vital in implementing the process successfully. In fact, weak process implementation is the main reason for a project to fail. ERP, if implemented, helps to organize the process better.

2. Configuration – before implementing a suitable ERP system for you business enterprise, it is important to configure an ERP system according to the needs and requirements of your organization and tune it according to what goals you want your organization to reach and the time limits within which you want to reach them.

3. Two-tier ERP – the two tier is hardware and software and this method of implementing ERP helps the organization run two different ERP systems at once. One ERP system is at the management or corporate level and the other system is at the subsidiary level. Each system has its own working models and business processes and will help your business enterprise reach targets and goals faster and better.

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Categories: Tech