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Improve Your IT Service Management, Improve Your Business April 6, 2016

Singapore is reputed for being one of the most tech-ready countries, considering that it technology is very well integrated in both the government as well as private sector. Obviously, the country has a good grasp over the management of IT services and how best to deploy such services. It is no wonder, then, that Singapore is one of the leading countries providing training and certification for IT service management. ITIL certification Singapore providers are among the most sought after. Organisations are willing to invest in top quality training in order become present-efficient as well as future-ready.

What is ITIL?

Information Technology Infrastructure Library is a collection of 5 books which provide a framework for the standardisation of the selection, planning, distribution and support of IT services in an organisation. The purpose of ITIL guidelines and best practices is to design and implement IT services according to organisation needs and adapt as those needs evolve over time.

The 5 ITIL books are reviewed regularly to keep them updated and each book contains best practices relevant to the major phases of the IT service lifecycle which are:

– ITIL Service Strategy

– ITIL Service Design

– ITIL Service Transition

– ITIL Service Operation

– ITIL Continual Service Improvement

Get certified

There are 5 levels of ITIL certification, each focusing on different areas of ITIL. Accredited institutes located globally provide expert ITIL training and ITIL exams. APMG, the organisation responsible for the accreditation of examination providers and management of the ITIL trademark, has contracted official examination bodies. These official examination bodies in turn are able to accredit official ITIL training providers and offer the ITIL exams. Accredited training and examination providers are able to offer customised e-learning content and training. Organisations that want to adopt ITIL as an organisation-wide practice can avail training from such institutes for its staff to get ITIL certification. Individuals looking to acquire a basic understanding of the ITIL framework and how it is applied to IT service management can also get themselves trained and certified.

The 5 levels of ITIL certification are:

– Foundation,

– Intermediate Level,

– Lifecycle and Capability tracks,

– Managing Across the Lifecycle (MALC), and

– Expert Level and Master Qualification.

Does ITIL really help?

Yes, standardising IT services across all levels of organisation facilitates achieve cost efficiency and increase profitability. ITIL best practices will help organisations identify areas that need improvement and guidance on how to redesign their IT services to achieve the needed results.

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Categories: Tech Management