How commercial technology can improve your business performance September 25, 2018


Commercial technology has changed the way businesses function. Gone are the days when each task was manually performed by designated individuals, which was not only time consuming and tedious but also left room for error, but not anymore as technology has simplified the whole process. It automates all the key functional areas at the work place, which reduces process time and improves productivity. And hence, the companies that integrated technology into their operation are clearly having an edge over the rest.

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Benefits of commercial technology and an access control system are not limited to improved productivity and an error-free operation but it goes beyond that as the larger goal of technology is to improve customer experience. It reduces wait time for the customers and provides hassle-free transactions. As a result, they leave as satisfied customers.

In an ever changing market environment, it’s important for businesses to keep themselves abreast of the customer needs and develop working mechanism to improve services, and that’s something commercial technology takes care of. It lends flexibility at the workplace, which helps an organization to optimize its resources to produce better results. In other words, it effectively converts its input into output and helps a relatively smaller workforce to effortlessly carry out day to day tasks which otherwise may not be possible. It also accelerates customer response time significantly, which results in increased customer satisfaction.

Another huge benefit of the technology is that it allows real time performance management. To sustain in a competitive market, it is important for businesses to assess their performance against the set standards and raise the bar continuously. Doing this job manually can be a daunting task and it wouldn’t produce accurate results either. However, technology records data in real time which can be accessed and evaluated as and when required. This helps businesses understand where they stand against the benchmark and initiate changes if required.

Clearly, commercial technology can make an organization more efficient and customer-centric. It changes the approach towards business and makes it more organized for customers to rely upon.

Integrating technology into business is a wise approach to grow and sustain competition. It helps businesses become more efficient and handle greater volume of work. This changes the whole dynamic of the business and makes it far more simple for an organization to grow and expand its business as customer are more likely to prefer a company that values its customers.

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Rules for Kiosk Success September 24, 2018

You have installed self-help automated kiosks at various strategic locations to offer your customers better device and to build up the visibility of your brand. But is that enough to get the maximum leverage out of those kiosks? Experts would say it is not sufficient. Check out some of the top rules that you should follow to ensure that your kiosk initiative is a great success.

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Rule 1: Your customers should enjoy the maximum benefits from a ticketing kiosk

Self-service through kiosk deployment should offer better, cheaper and faster service for your customers. If a company fails to ensure even one of these parameters, it could actually be wasting the money spent on this initiative. Take an example of any airlines where passengers are more than ready to do check-in through the kiosks at the airport rather than standing in long queues at the counters. While an agent may be faster than a kiosk as far as the time trial is concerned, a kiosk can make it possible to conduct multiple check-ins simultaneously leading to shorter passenger queues. To cut it short, customers will only enjoy using the kiosks repeatedly if they realize that they are getting more benefits than standing in the queue in terms of their money and time.

Rule 2: Transactions should be made intuitive

Rule 3: A automated collection system helps collect data to improve future processes .

The key mantra of making the kiosk strategy a successful one is to ensure that the transaction is kept as simple as possible so that it is easier to translate it into an intuitive process of self-service. In cases where customers are confused with the user interface, companies are not going to lose their customers forever. Customers will rather restart their processes on the self-service kiosk to check where they might have misread the information. Again, to take the example of airlines, the airlines in the United States have been under tremendous compulsions to bring down their operations cost, and eventually succeeded in shifting a big volume of their check-in processes to the automated kiosks.

If companies unintentionally make the mistake of adding complexity in their kiosk transactions, there is a risk of confusing or even losing their customers. If transactions on a kiosk are complicated, customers may have to stay longer at a kiosk and there is a high probability that they could get stuck and require assistance for certain clarifications. The basic objective of the transactions conducted through the kiosks should be not only to save the time of the customers but also to ensure the ease of which he or she can operate it without any hiccup.

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Is self-service the future of banking? November 17, 2017

Every business today knows the significance of focusing on customer service. Huge investments are made to enhance the customer service. After all, delivering quality products or services alone would not be sufficient if the customer is not happy with the response they receive from customer care team. And this is a concept that is particularly true for banking sector.

Technology has reformed financial transactions

People of all age groups now use digital channels to perform most of the financial transactions. There is still a portion of the popular that goes to the bank for basic to complicated transactions. But banks are now focusing on progressing towards a self-service approach that would make sure that customers would be taken care of without the slightest delay.

No more queues

One of the main reasons why the concept of ATM was introduced was to reduce the long queues that are usually seen in the banks for withdrawals and deposits. Though people prefer using the ATMs for withdrawals, most people still prefer doing it the conventional way for deposits. So traditional banks would continue to be important to cater to customer needs. We now find self payment service kiosk and other such improvements added to banks to reduce queues while also allowing face to face interactions when required at any point. So banks now are equipped with digital signs and service kiosks where they could get their work done faster.

No customer goes unanswered

The job of a bank employee is one of the toughest. With never ending queues, bank staff try their best to attend every customer that is present and resolve their queries as early as possible. But on some days the crowd gets a little unmanageable, if the bank still adopts only the traditional systems. Integration of digital systems would ensure that, no matter how big the crowd is, no customer goes unanswered.

Device fragmentation

Now people use banking services not just in the banks and ATMs but also on all electronic gadgets. Internet banking was considered to be an advanced form of banking. But now mobile banking is another major form of banking that people use frequently. The financial services have evolved to the extent that instant cash transactions and fund transfers can all be done even through social media.

Building a strong core with AI

Artificial intelligence is taking self-service to the next level. The influence of AI in banking has been evident in the recent times. Banking industry has always been a little hesitant in allowing the penetration of advanced technology. But this is the industry that is also known to benefit quite a great deal with the incorporation of technologies like AI. Chatbots now form an integral part of marketing strategy for businesses big and small. All the major banks have also now chosen to rely on chatbots to enhance customer care. Chatbots help take banks one step closer to self-service. We also find that chatbots improve personal banking. Right from providing investment advice, to notifying about transactions there are several things that a virtual banking assistant can do. These virtual banking assistants can also make it easy to detect fraudulent transactions easily. The regular financial transactions, spending patterns and income of the users can be tracked to suggest the right places to invest. All these cross-selling and product and service promotion was earlier achieved with the help of relationship personnel at the banks and through direct telephone calls to the customers. This can now be achieved even without human intervention. So even those banks with less employee strength can now reach a wider group of audience without any trouble. And this is how banks are getting future ready by welcoming self-service strategies.

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The fast growing business in Singapore August 4, 2017

Setting up one’s own business is a popular trend in recent years. But before one sets up a business, he/she needs to evaluate how conducive the country of interest is to set up a business. Factors include ease of operations, processing duration, safety, etc. One of the popular startup locations in Asia is Singapore, also widely rated as the commercial hub of Asia.

One reason that is relevant in today’s technology-driven world is the use of automation software. In Singapore, many companies are running their operations using software, which reduces their costs if the work were to be done manually. One example is in a company’s accounts. Software to automate the auditing of a company’s accounts are aplenty, and if one does not take up such software their business loses out. One example is Systems, Applications, and Products (SAP) software, of which there are many vendors in Singapore.

One such SAP provider is Hitachi ICT. They provide SAP services and have over 2,000 consultants to highlight and narrow down what kind of software your company needs. They also liaise with your team regularly, so you can be assured that adopting new software is safe and secure. Do check out Hitachi ICT SAP partner for more!

Next, there are several reasons why Singapore has attained this height when it comes to business growth and commercial prosperity.

One major reason is their market-oriented economy that has rapidly grown and developed in the past few decades. Another major reason is the stable government in Singapore. With a stable government and no political turmoil, one would feel safe to start his or her business in Singapore. The government in Singapore is the seventh least corrupted one in the world. This is indeed a great feat for Singapore. Finally, the last but in no way the least, the reason for the business growth in Singapore is their tax policy. A robust tax policy has made Singapore have the highest per capita income.

The highly urbanised society of Singapore is very conducive for business to grow. It is true that infrastructural costs are a bit high in Singapore but with ERP software like SAP Business One in Singapore costs can be greatly reduced. One can have all the departments’ data stored in one platform and not worry about having a big office with many departments and hiring many employees to perform various tasks. Thus a compact software suite like SAP Business One in Singapore is indeed like a great boon.

Entrepreneurs in Singapore:

As Singapore is suitable for business, it attracts many entrepreneurs and being an SAP partner can make one more competitive in terms of infrastructure. Both MNCs and small and medium-sized businesses open their offices in Singapore. Currently, some of the sectors that are thriving and attracting new businesses in Singapore are food business, electronics manufacturing and retailing business, transportation business, biotechnology business, digital marketing and advertising business, financial services business and even content writing business. While there are many benefits to being a partner with sap, the implementation process is meticulous and requires integration on many levels.

However, there are a few guidelines that entrepreneurs must follow in order to have a hassle-free beginning in Singapore, followed by a smooth running of their business in the future. First and foremost before starting any kind of work in Singapore, ensure you apply for an employment pass at the Ministry of Manpower. Also for you to apply for EntrPass, some of the guidelines to be followed are that the business must not have illegal dealings and the company should be a Private Limited Company.

In short, setting up a business in Singapore needs some research and planning beforehand. Once you have the type of business decided, what automation software to use, and you meet the guidelines to set up a business, you are ready to set up. Enjoy the process of being an entrepreneur in Singapore!

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Singapore POS System Tips: Five Reasons to Use Rewards Programs July 25, 2017

Today, businesses in the retail industry need to build a customer base that is loyal to be successful. Most business owners have been using their POS software to make their own rewards program to earn repeat business.

New point of sales software has made creating rewards program easier for all sizes of businesses. Here are the five top reasons why your business should be using a rewards program.

1. Customer Satisfaction

Customers who feel valued are more likely to continue support a business. A rewards program is one of the easiest ways to create a personalized shopping experience for your customers. This can help boost the amount that a customer buys and the frequency that they shop at your shore.

2. Can be Used Both Online and In-Store

Online shopping has seen a huge increase in the last decade, and it does not look it will slow down any time soon. However, many people still prefer to shop in-store for some items. This could be because they feel shopping in-store is safer or that they need the item right way. You can easily create a rewards program that can be used online and in-store, so your customers can pick the way that they prefer to shop.

3. Data Collection

The reason that more and more businesses are using rewards programs is to collect data and conduct market research. A rewards program makes it easy to monitor your customers spending habits, changes in sales, and program effectiveness. This information can help improve your rewards program and marketing campaigns, which can maximize your businesss marketing effectiveness. This research can also help your business provide the best shopping experience possible for your customers.

4. Easy To Maintain

Getting a rewards program off the ground takes time. There are a lot of steps that need to be done before you can offer the program to your customers. However, once the program is up and running, it will take little maintenance. Most POS systems make it easy to make changes, without needing to overhaul the whole program. The best part is that as your customer base increases, the program continues to work. There is no need to upgrade your program or make huge changes to it.

5. It Is Worth the Investment

Setting up a rewards program does take time and resources to setup, get going, and maintain it. If you take care of the program and manage it correctly, you will see a huge return on your investment. A good point of sales system will make creating and managing your rewards program easier, so you can gather the information that your business needs to be successful.

Reward programs are beloved by many customers. Even customers who do not use the reward program still shop at businesses with these programs more often. POS software has the ability to create a rewards program so there is really no reason why your business should not have one. Even online businesses have been taking advantage of this unique tool.

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Providing International Standard Customer Experience with POS System in Singapore July 19, 2017

Maintaining stock, proper management and customer service today is not possible if a business owner does not stay up to date with computer technology and software. This is a great way of boosting customer satisfaction no matter which kind of business you are dealing with. Whether it is an F&B or a retail business, you will be able to boost your profits with POS software Singapore.

Improves Customer Experience during Shopping

One of the things that customers do is relating running out of stock to poor service. In most cases, when a customer goes to a retail shop, and they find an item they need to be out of stock, they become frustrated. Today, a retail shop does not have to lose the sale or get their customers frustrated since this integrated POS system eradicates the possibility of running out of stock unknowingly.

A self service kiosk helps to automate customer experience provided that it is easy to use and user friendly.

Better Control of a Business

A retail business needs to maintain the right stock levels and use a system that triggers you when stock replenishment is due. This is not possible without an automated system that gives the owner more control. This POS software helps you meet the expected demand by better control of stock which means you cannot lose customers due to low stock levels.

Helps a Retailer Understand Customers More

The Konverge POS system helps a retailer in knowing more about their customers. In connection to this, they understand them more and know how they can retain them. This is through the CRM which boosts marketing activities to woo new clients and retain the old ones.

Accuracy in Order Request and Delivery of Foods

In an F&B business, quality food and excellent customer service is what matters in terms of profitability. One of the most frustrating experiences is waiting for long before an order is processed and having the wrong food served after the long wait. As an F&B business owner who has gone through this, you do not want your customers to go through the same. That is the reason you should consider a POS software that guarantees an excellent service to your customers.

Boosts Profits in F&B Establishments

This pos is mobile enabled which boosts profitability in any business. In the F&B business, you will find people who like to either order from the comfort of their home or office, and if a specific establishment does not give them this option, they will go to the next one. This software supports m and e-commerce, your customers enjoys their favorite meals, and this boosts your revenue.

Giving the customers an optimal shopping experience is just the same as ensuring their food orders are delivered on time. These are the things potential customers are looking for. With the point of sale system, as a business owner, you do not have to worry about this whether you are a retailer or an F&B owner. It is a system that gives you better control of your business which translates to profitability.

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ERP software and its utility in accounting July 18, 2017

The way we run finance processes in a company has changed over the years. Previously, it was done manually by accountants or administrative staff, but increasingly it is being done with the use of automation software. In the past, net profit was always used as a gauge to whether a company will survive and grow, but this is increasingly an outdated concept. What is more significant now is how efficient a company’s operations are.

If one chooses to find a SAP software, one such SAP provider is Hitachi ICT. They provide SAP services and have over 2,000 consultants to highlight and narrow down what kind of software your company needs. They also liaise with your team regularly, so you can be assured that adopting new software is safe and secure. Do check out Hitachi ICT SAP partner for your business for SAP Partner Singapore today.

The importance of finance in a company:

One cannot run a business with money, hence it is indispensable in a business. How long a business will last, how fast it will grow is all dependent on how much profit the business is making and what is the percentage of loss that the business is running into. The process of calculating the loss percentage in comparison to the profit is what makes up the accounting process. This process is what is known as the finance of a company. Finance teams are like the backbone of the company. Hence they are one of the most important departments of the company. The finance team plays both external role in calculating the revenue of the company as well as the internal role in calculating and distributing the salary of the employees.

It is very important that every year strategic decisions are taken regarding the effective management of finance. Finance function has to be formulated and designed in a manner that the company has a cutting edge over its peers and competitors. The finance team must be skilled in effectively driving the strategy, negotiating with stakeholders from outside and organizing and streamlining the finance process to ensure that the organization can be adapt to changing times.

ERP and accounting:

In order to ensure effective management of the finance, one must ensure that the accounting process is well in place. ERP accounting has been in place for a long time. ERP software ensures that data from varied sources is collected and fed into the ERP accounting software for it to get processed. For this process to be in place, one must use some efficient financial software. Thus one must ensure that one gets a software that is tried and tested and would ensure the company to reach new heights.

ERP software Singapore gives the team access to important business analytics and intelligence tools that help the company to reap maximum profit and growth by planning efficiently and judiciously. SAP Business One is one such ERP software that helps companies to plan their budget by tracking their expenses. This, in turn, helps the companies to get a better picture of their economic status and thereby convey an accurate picture to the investors, regulators, creditors and managers. This, in turn, helps the company to take correct and judicious decisions at the right time.


In conclusion, how efficient a company is run plays a big part in how profitable it will be. The usual net profit margins, while a good indicator, are not the sole indicator one should look at for a company’s potential. The quality of automation software also affects how well the company will do in the future.

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