Benefits of Queue Management Systems in Hospitals September 25, 2018

Queue management systems in hospitals have played an important role in favorable patient experience and also have helped in providing fast and high grade treatment. Queue management systems candle different stages and all the aspects regarding patient flow and reduction in queue length. It can manage the front desk, routing, ticketing and also payment efficiently controlling the flow of patients. Everybody needs a fast process of registration and paying the bills. These queue solutions brings exactly that to the hospital as well decreasing operational costs and increasing the efficiency.

There are many benefits to having such a system installed in the hospital.

Check-in kiosk

A check in kiosk in front of the reception can effectively decrease the queue length for registration. It provides the necessary information to the patients as well as answering their queries which speeds up the process of registration. It also provides information on the doctors which makes it possible for the patients themselves to plan their schedule according to their time needs.


The signages that are used in the hospital benefits in marketing too. The patients can be provided with information on the different services and schemes available and also as a notice board which displays the changes that have been made in the hospital. Another advantage of the system is that patients are kept entertained and occupied while they wait for their token number to show up.


This system automatically records all the data of the day to day working of the hospital. Manual entry of all the logs are hence avoided, which saves a lot of time as well as helping with the utilization of staff for other necessary works. The data can be saved in remote servers avoiding the fear of loss of data.

Remote configuration

One of the biggest advantages of having a queue management system is that it can be configured remotely. Since all the system in the workstations is linked necessary changes can be made from the main hub. This saves time on going to individual workstations and also it uses less staff and working time which saves money and time for the hospital. Operational costs can be kept at minimum which helps in the better management of the hospital on the long run.



The intelligence of the system enables it to route patients to the best service they need after analyzing their record as well as needs. This creates an uninterrupted traffic that does not coincide with other patients which helps in the smooth running of the hospital.

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Categories: Tech

How commercial technology can improve your business performance


Commercial technology has changed the way businesses function. Gone are the days when each task was manually performed by designated individuals, which was not only time consuming and tedious but also left room for error, but not anymore as technology has simplified the whole process. It automates all the key functional areas at the work place, which reduces process time and improves productivity. And hence, the companies that integrated technology into their operation are clearly having an edge over the rest.

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Benefits of commercial technology and an access control system are not limited to improved productivity and an error-free operation but it goes beyond that as the larger goal of technology is to improve customer experience. It reduces wait time for the customers and provides hassle-free transactions. As a result, they leave as satisfied customers.

In an ever changing market environment, it’s important for businesses to keep themselves abreast of the customer needs and develop working mechanism to improve services, and that’s something commercial technology takes care of. It lends flexibility at the workplace, which helps an organization to optimize its resources to produce better results. In other words, it effectively converts its input into output and helps a relatively smaller workforce to effortlessly carry out day to day tasks which otherwise may not be possible. It also accelerates customer response time significantly, which results in increased customer satisfaction.

Another huge benefit of the technology is that it allows real time performance management. To sustain in a competitive market, it is important for businesses to assess their performance against the set standards and raise the bar continuously. Doing this job manually can be a daunting task and it wouldn’t produce accurate results either. However, technology records data in real time which can be accessed and evaluated as and when required. This helps businesses understand where they stand against the benchmark and initiate changes if required.

Clearly, commercial technology can make an organization more efficient and customer-centric. It changes the approach towards business and makes it more organized for customers to rely upon.

Integrating technology into business is a wise approach to grow and sustain competition. It helps businesses become more efficient and handle greater volume of work. This changes the whole dynamic of the business and makes it far more simple for an organization to grow and expand its business as customer are more likely to prefer a company that values its customers.

For more details on improving your business performance visit OR Apply now.

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Categories: General

Rules for Kiosk Success September 24, 2018

You have installed self-help automated kiosks at various strategic locations to offer your customers better device and to build up the visibility of your brand. But is that enough to get the maximum leverage out of those kiosks? Experts would say it is not sufficient. Check out some of the top rules that you should follow to ensure that your kiosk initiative is a great success.

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Rule 1: Your customers should enjoy the maximum benefits from a ticketing kiosk

Self-service through kiosk deployment should offer better, cheaper and faster service for your customers. If a company fails to ensure even one of these parameters, it could actually be wasting the money spent on this initiative. Take an example of any airlines where passengers are more than ready to do check-in through the kiosks at the airport rather than standing in long queues at the counters. While an agent may be faster than a kiosk as far as the time trial is concerned, a kiosk can make it possible to conduct multiple check-ins simultaneously leading to shorter passenger queues. To cut it short, customers will only enjoy using the kiosks repeatedly if they realize that they are getting more benefits than standing in the queue in terms of their money and time.

Rule 2: Transactions should be made intuitive

Rule 3: A automated collection system helps collect data to improve future processes .

The key mantra of making the kiosk strategy a successful one is to ensure that the transaction is kept as simple as possible so that it is easier to translate it into an intuitive process of self-service. In cases where customers are confused with the user interface, companies are not going to lose their customers forever. Customers will rather restart their processes on the self-service kiosk to check where they might have misread the information. Again, to take the example of airlines, the airlines in the United States have been under tremendous compulsions to bring down their operations cost, and eventually succeeded in shifting a big volume of their check-in processes to the automated kiosks.

If companies unintentionally make the mistake of adding complexity in their kiosk transactions, there is a risk of confusing or even losing their customers. If transactions on a kiosk are complicated, customers may have to stay longer at a kiosk and there is a high probability that they could get stuck and require assistance for certain clarifications. The basic objective of the transactions conducted through the kiosks should be not only to save the time of the customers but also to ensure the ease of which he or she can operate it without any hiccup.

To know more on achieving kiosk success, visit OR RSVP now.

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Categories: General

Is self-service the future of banking? November 17, 2017

Every business today knows the significance of focusing on customer service. Huge investments are made to enhance the customer service. After all, delivering quality products or services alone would not be sufficient if the customer is not happy with the response they receive from customer care team. And this is a concept that is particularly true for banking sector.

Technology has reformed financial transactions

People of all age groups now use digital channels to perform most of the financial transactions. There is still a portion of the popular that goes to the bank for basic to complicated transactions. But banks are now focusing on progressing towards a self-service approach that would make sure that customers would be taken care of without the slightest delay.

No more queues

One of the main reasons why the concept of ATM was introduced was to reduce the long queues that are usually seen in the banks for withdrawals and deposits. Though people prefer using the ATMs for withdrawals, most people still prefer doing it the conventional way for deposits. So traditional banks would continue to be important to cater to customer needs. We now find self payment service kiosk and other such improvements added to banks to reduce queues while also allowing face to face interactions when required at any point. So banks now are equipped with digital signs and service kiosks where they could get their work done faster.

No customer goes unanswered

The job of a bank employee is one of the toughest. With never ending queues, bank staff try their best to attend every customer that is present and resolve their queries as early as possible. But on some days the crowd gets a little unmanageable, if the bank still adopts only the traditional systems. Integration of digital systems would ensure that, no matter how big the crowd is, no customer goes unanswered.

Device fragmentation

Now people use banking services not just in the banks and ATMs but also on all electronic gadgets. Internet banking was considered to be an advanced form of banking. But now mobile banking is another major form of banking that people use frequently. The financial services have evolved to the extent that instant cash transactions and fund transfers can all be done even through social media.

Building a strong core with AI

Artificial intelligence is taking self-service to the next level. The influence of AI in banking has been evident in the recent times. Banking industry has always been a little hesitant in allowing the penetration of advanced technology. But this is the industry that is also known to benefit quite a great deal with the incorporation of technologies like AI. Chatbots now form an integral part of marketing strategy for businesses big and small. All the major banks have also now chosen to rely on chatbots to enhance customer care. Chatbots help take banks one step closer to self-service. We also find that chatbots improve personal banking. Right from providing investment advice, to notifying about transactions there are several things that a virtual banking assistant can do. These virtual banking assistants can also make it easy to detect fraudulent transactions easily. The regular financial transactions, spending patterns and income of the users can be tracked to suggest the right places to invest. All these cross-selling and product and service promotion was earlier achieved with the help of relationship personnel at the banks and through direct telephone calls to the customers. This can now be achieved even without human intervention. So even those banks with less employee strength can now reach a wider group of audience without any trouble. And this is how banks are getting future ready by welcoming self-service strategies.

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Categories: General

The fast growing business in Singapore August 4, 2017

Setting up one’s own business is a popular trend in recent years. But before one sets up a business, he/she needs to evaluate how conducive the country of interest is to set up a business. Factors include ease of operations, processing duration, safety, etc. One of the popular startup locations in Asia is Singapore, also widely rated as the commercial hub of Asia.

One reason that is relevant in today’s technology-driven world is the use of automation software. In Singapore, many companies are running their operations using software, which reduces their costs if the work were to be done manually. One example is in a company’s accounts. Software to automate the auditing of a company’s accounts are aplenty, and if one does not take up such software their business loses out. One example is Systems, Applications, and Products (SAP) software, of which there are many vendors in Singapore.

One such SAP provider is Hitachi ICT. They provide SAP services and have over 2,000 consultants to highlight and narrow down what kind of software your company needs. They also liaise with your team regularly, so you can be assured that adopting new software is safe and secure. Do check out Hitachi ICT SAP partner for more!

Next, there are several reasons why Singapore has attained this height when it comes to business growth and commercial prosperity.

One major reason is their market-oriented economy that has rapidly grown and developed in the past few decades. Another major reason is the stable government in Singapore. With a stable government and no political turmoil, one would feel safe to start his or her business in Singapore. The government in Singapore is the seventh least corrupted one in the world. This is indeed a great feat for Singapore. Finally, the last but in no way the least, the reason for the business growth in Singapore is their tax policy. A robust tax policy has made Singapore have the highest per capita income.

The highly urbanised society of Singapore is very conducive for business to grow. It is true that infrastructural costs are a bit high in Singapore but with ERP software like SAP Business One in Singapore costs can be greatly reduced. One can have all the departments’ data stored in one platform and not worry about having a big office with many departments and hiring many employees to perform various tasks. Thus a compact software suite like SAP Business One in Singapore is indeed like a great boon.

Entrepreneurs in Singapore:

As Singapore is suitable for business, it attracts many entrepreneurs and being an SAP partner can make one more competitive in terms of infrastructure. Both MNCs and small and medium-sized businesses open their offices in Singapore. Currently, some of the sectors that are thriving and attracting new businesses in Singapore are food business, electronics manufacturing and retailing business, transportation business, biotechnology business, digital marketing and advertising business, financial services business and even content writing business. While there are many benefits to being a partner with sap, the implementation process is meticulous and requires integration on many levels.

However, there are a few guidelines that entrepreneurs must follow in order to have a hassle-free beginning in Singapore, followed by a smooth running of their business in the future. First and foremost before starting any kind of work in Singapore, ensure you apply for an employment pass at the Ministry of Manpower. Also for you to apply for EntrPass, some of the guidelines to be followed are that the business must not have illegal dealings and the company should be a Private Limited Company.

In short, setting up a business in Singapore needs some research and planning beforehand. Once you have the type of business decided, what automation software to use, and you meet the guidelines to set up a business, you are ready to set up. Enjoy the process of being an entrepreneur in Singapore!

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Categories: General

Singapore POS System Tips: Five Reasons to Use Rewards Programs July 25, 2017

Today, businesses in the retail industry need to build a customer base that is loyal to be successful. Most business owners have been using their POS software to make their own rewards program to earn repeat business.

New point of sales software has made creating rewards program easier for all sizes of businesses. Here are the five top reasons why your business should be using a rewards program.

1. Customer Satisfaction

Customers who feel valued are more likely to continue support a business. A rewards program is one of the easiest ways to create a personalized shopping experience for your customers. This can help boost the amount that a customer buys and the frequency that they shop at your shore.

2. Can be Used Both Online and In-Store

Online shopping has seen a huge increase in the last decade, and it does not look it will slow down any time soon. However, many people still prefer to shop in-store for some items. This could be because they feel shopping in-store is safer or that they need the item right way. You can easily create a rewards program that can be used online and in-store, so your customers can pick the way that they prefer to shop.

3. Data Collection

The reason that more and more businesses are using rewards programs is to collect data and conduct market research. A rewards program makes it easy to monitor your customers spending habits, changes in sales, and program effectiveness. This information can help improve your rewards program and marketing campaigns, which can maximize your businesss marketing effectiveness. This research can also help your business provide the best shopping experience possible for your customers.

4. Easy To Maintain

Getting a rewards program off the ground takes time. There are a lot of steps that need to be done before you can offer the program to your customers. However, once the program is up and running, it will take little maintenance. Most POS systems make it easy to make changes, without needing to overhaul the whole program. The best part is that as your customer base increases, the program continues to work. There is no need to upgrade your program or make huge changes to it.

5. It Is Worth the Investment

Setting up a rewards program does take time and resources to setup, get going, and maintain it. If you take care of the program and manage it correctly, you will see a huge return on your investment. A good point of sales system will make creating and managing your rewards program easier, so you can gather the information that your business needs to be successful.

Reward programs are beloved by many customers. Even customers who do not use the reward program still shop at businesses with these programs more often. POS software has the ability to create a rewards program so there is really no reason why your business should not have one. Even online businesses have been taking advantage of this unique tool.

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Categories: General

Providing International Standard Customer Experience with POS System in Singapore July 19, 2017

Maintaining stock, proper management and customer service today is not possible if a business owner does not stay up to date with computer technology and software. This is a great way of boosting customer satisfaction no matter which kind of business you are dealing with. Whether it is an F&B or a retail business, you will be able to boost your profits with POS software Singapore.

Improves Customer Experience during Shopping

One of the things that customers do is relating running out of stock to poor service. In most cases, when a customer goes to a retail shop, and they find an item they need to be out of stock, they become frustrated. Today, a retail shop does not have to lose the sale or get their customers frustrated since this integrated POS system eradicates the possibility of running out of stock unknowingly.

A self service kiosk helps to automate customer experience provided that it is easy to use and user friendly.

Better Control of a Business

A retail business needs to maintain the right stock levels and use a system that triggers you when stock replenishment is due. This is not possible without an automated system that gives the owner more control. This POS software helps you meet the expected demand by better control of stock which means you cannot lose customers due to low stock levels.

Helps a Retailer Understand Customers More

The Konverge POS system helps a retailer in knowing more about their customers. In connection to this, they understand them more and know how they can retain them. This is through the CRM which boosts marketing activities to woo new clients and retain the old ones.

Accuracy in Order Request and Delivery of Foods

In an F&B business, quality food and excellent customer service is what matters in terms of profitability. One of the most frustrating experiences is waiting for long before an order is processed and having the wrong food served after the long wait. As an F&B business owner who has gone through this, you do not want your customers to go through the same. That is the reason you should consider a POS software that guarantees an excellent service to your customers.

Boosts Profits in F&B Establishments

This pos is mobile enabled which boosts profitability in any business. In the F&B business, you will find people who like to either order from the comfort of their home or office, and if a specific establishment does not give them this option, they will go to the next one. This software supports m and e-commerce, your customers enjoys their favorite meals, and this boosts your revenue.

Giving the customers an optimal shopping experience is just the same as ensuring their food orders are delivered on time. These are the things potential customers are looking for. With the point of sale system, as a business owner, you do not have to worry about this whether you are a retailer or an F&B owner. It is a system that gives you better control of your business which translates to profitability.

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Categories: General

ERP software and its utility in accounting July 18, 2017

The way we run finance processes in a company has changed over the years. Previously, it was done manually by accountants or administrative staff, but increasingly it is being done with the use of automation software. In the past, net profit was always used as a gauge to whether a company will survive and grow, but this is increasingly an outdated concept. What is more significant now is how efficient a company’s operations are.

If one chooses to find a SAP software, one such SAP provider is Hitachi ICT. They provide SAP services and have over 2,000 consultants to highlight and narrow down what kind of software your company needs. They also liaise with your team regularly, so you can be assured that adopting new software is safe and secure. Do check out Hitachi ICT SAP partner for your business for SAP Partner Singapore today.

The importance of finance in a company:

One cannot run a business with money, hence it is indispensable in a business. How long a business will last, how fast it will grow is all dependent on how much profit the business is making and what is the percentage of loss that the business is running into. The process of calculating the loss percentage in comparison to the profit is what makes up the accounting process. This process is what is known as the finance of a company. Finance teams are like the backbone of the company. Hence they are one of the most important departments of the company. The finance team plays both external role in calculating the revenue of the company as well as the internal role in calculating and distributing the salary of the employees.

It is very important that every year strategic decisions are taken regarding the effective management of finance. Finance function has to be formulated and designed in a manner that the company has a cutting edge over its peers and competitors. The finance team must be skilled in effectively driving the strategy, negotiating with stakeholders from outside and organizing and streamlining the finance process to ensure that the organization can be adapt to changing times.

ERP and accounting:

In order to ensure effective management of the finance, one must ensure that the accounting process is well in place. ERP accounting has been in place for a long time. ERP software ensures that data from varied sources is collected and fed into the ERP accounting software for it to get processed. For this process to be in place, one must use some efficient financial software. Thus one must ensure that one gets a software that is tried and tested and would ensure the company to reach new heights.

ERP software Singapore gives the team access to important business analytics and intelligence tools that help the company to reap maximum profit and growth by planning efficiently and judiciously. SAP Business One is one such ERP software that helps companies to plan their budget by tracking their expenses. This, in turn, helps the companies to get a better picture of their economic status and thereby convey an accurate picture to the investors, regulators, creditors and managers. This, in turn, helps the company to take correct and judicious decisions at the right time.


In conclusion, how efficient a company is run plays a big part in how profitable it will be. The usual net profit margins, while a good indicator, are not the sole indicator one should look at for a company’s potential. The quality of automation software also affects how well the company will do in the future.

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Categories: General

How to Create Amazing Customer Experiences February 15, 2017

It’s surprising how many people return to a cafe or a restaurant, not just for the food or the ambience, but because of the service. From the experiences you create to the way you treat your customers, it all plays a major role in ensuring patrons return to your establishment.

Make your customer gasp at the awesome experiences you have in store for them at every touch point. Only POS Singapore can make this a reality for you with systems solutions that take much more than your breath away.

Connect the dots, see the larger picture

Customer data is a treasure house of information that, if mined correctly, will grow your business in several ways. Data reflects your customer’s habits, preferences, expense bandwidth, and shopping patterns. Wouldn’t it be delightful to have a system that ties up all this information together in a beautifully wrapped bow?

POS solutions offer a unified 360 degree view of your customers and your operations from both store and online platforms. POS Singapore gives you a unique insight into what you need to deliver or capitalise on in order to retain and expand your customer base.

Adapt and evolve

Much like nature, retail businesses are evolving quickly with those established in the cloud reaping immense benefits. Point of Sale systems help retailers improve and adapt their processes and operations to cater to their customer’s needs. Deliver what’s wanted and keep your customers happy, satisfied, and certain to return.

Customized equals luxury

Usually the idea of something tailor-made or customized equates with the idea of luxury. Make extravagance the norm with your current customer base; treat every single one of your patrons like a VIP.

Enhance your employees’ mobility allowing them the freedom to deliver memorable service. POS Singapore systems reduce and eliminate mix ups with systems that send the order directly to the kitchen.

In addition to delivering a quicker and improved service, POS systems can help customers make payments on the go. Make dining in large groups easy and hassle-free with the ability to split or combine bills in a snap.

Personalised customer care

POS systems can keep a detailed record of each customer’s order, leaving you to take the time to get to know them better. Learn which dishes are their favourites, and identify regular customers whenever they visit. Offer loyal patrons discounts, showing your appreciation for their business.

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How ERP Improves Your Business Decision Making January 15, 2017

Making Smart Choices

Companies and business owners are constantly required to make smart decisions regarding their various operations with an eye to their overall growth, expansion and profitability. In an earlier era, these investment decisions revolved around new tools, superior machinery, employees with more creative ideas and so on. Now, however, software solutions have acquired an equally important place in any business investment plan. Though simple software solutions like Spreadsheet and Quickbooks seem to be apparently easier and cheaper, a lack of integration among the various software applications can seriously hamper the company’s growth and incur unnecessary expenditure. Here, Enterprise Resource Planning (ERP) software emerges as a one-stop solution.

What is ERP?

Enterprise Resource Planning or ERP is a business management software that provides a system of integrated applications to run a business effectively with maximum efficiency and optimum use of all the available resources. It provides a master database, cutting across all the facets of the business ranging from product planning, development costs, invoicing, financial accounting and manufacturing to sales and marketing, shipping and payment, warehousing and payroll. This enables an efficient management of the diverse business operations on a day-to-day basis. The use of a single application further empowers the company not only to have an integrated system of accurate records but also facilitates wise business decisions.

ERP or QuickBooks?

Many small companies choose software like Quickbooks, Spreadsheet and Peachtree since these seem sufficient, at least for the time being, for their needs. However, as the business grows, these simpler solutions can seriously affect them through apparently minor errors and failure to provide an overall visibility of the various operations. In spite of being user friendly, they can hardly compete with the benefits provided by an integrated ERP.

Real Time Benefits

ERP offers a whole range of benefits including:

  • Complete visibility across the whole spectrum of business operations
  • Enhanced sales performance
  • A better view of the company’s financial growth
  • Better management of the varied business operations through the use of a standardized and common format and centralized database
  • Reduced labor cost
  • Improved DIFOT (Delivery in-full and on-time) rate and better customer satisfaction
  • Increased profits by means of integrated business processes and consistent policies across the various levels of operation.
  • A constantly updated record that provides increased control and better planning

Thus, the ERP software presents a cost effective solution and its desirability is further enhanced by the fact that it can easily be customized to suit the needs of any business – be it general manufacturing, retail business, CPG industry, life sciences industry, process or service industry or distribution company.

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Best preparation and planning practices for a successful SAP implementation November 6, 2016

In terms of technology, SAP rates highly as several organizations use their products and services for their end-to-end process management in a technology platform that is integrated. NetWeaver by SAP gives organizations the ability to bring different web applications and systems by third parties under a single platform. They aid companies that have already gotten some systems by third parties to protect such systems while supporting the growth of their business. Based on this, transformation products using SAP products are often very large and so are the clients. The most effective means of implementing the SAP is discussed below.

Planning stage

To start this stage, the committee in charge of overseeing the implementation should send out the individuals who would be responsible for leading the project, including those who would be in charge of IT, business and sponsoring for the program. They should consist of members of the organization so that they can continue to manage the system for the company. During this stage, the leadership of the project should be discussed with the major stakeholders so that the goals of their units can be integrated into the SAP. The project’s scope should also be reviewed so that decisions on the model of engagement can be made. The engagement model could either be the ‘Time and Materials’ model, where the client is expected to pay for goods and services on the basis of material, and time or the ‘Fixed Fee’ model, where a specific price is agreed upon for the entire project with the SAP partner.

Selection of technology

There are several factors that should be considered after adopting the SAP implementation. The factors include:

  • Ability to integrate the standard modules of the SAP with the functionality of the business including Pi, Bi, IS Solutions, MM, SD and FI-CO amongst others.
  • The organization being able to improve on the system internally, without having to contact the software vendor.
  • Capable of Service Oriented Architecture (SOA)
  • Capable of healthy integration of external and internal systems
  • Able to support the growth of the business for a very long period of time including the performance, volume of data and functionality
  • Platform of technology scalability

Selection of a systems integrator

As soon as you select the platform for the SAP implementation, you should select a SAP partner. This would include inviting different vendors and checking which of their goals and abilities is compatible with the technology you intend to deploy for the SAP of your organization. You can also prepare a sheet to evaluate the vendors before picking the best for your organization.

Preparation stage

Based on the methodology of your SAP implementation, you will need to make sure all team and project charters are clarified at this stage. Some of the charters to be clarified include:

  • SOA
  • Legacy systems
  • Application development
  • Technical architecture
  • Integration team
  • Management of organizational changes
  • Overall business
  • Overall project

It is also important that your project is primed if you desire to use a SAP partner.

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What Can POS System do for a Retailer? July 25, 2016

POS stands for ‘Point of Sale’ (sometimes known as Point of Service), a term applied to the checkout counter or the cashier or any location at which monetary transactions occur. Point of Sale systems can be used in any situation which involves an exchange of money for goods and/or services. For most retailers, this has now come to mean the electronic equipment through which transactions are actioned and recorded. This includes both the hardware and software components of equipment like electronic cash registers, barcode scanners, receipt printers, touch-screen displays, and debit/credit card payment terminals.

A POS System is computerised network with a main computer that is linked to other devices, most significantly the checkout terminals. With a POS system, a retailer can easily record customers purchases and track them, process electronic transactions through debit and credit cards, and even manage inventory. Basically, a POS system offers an integrated solution to keeping track of all the cash flow in your business.

Things a POS system can do for a retailer

1) A POS system allows retailers to analyse sales data – POS software nowadays can process the sales information and thereby figure out how well or not a certain item is selling. By studying the sales trends recorded in the POS system, retailers can make appropriate decisions and adjust their levels of purchasing stock accordingly.

2) By using barcode scanners and card payment terminals, pricing becomes more accurate and the servicing each customer at check-out becomes more time-efficient.

3) POS software programs now lets retailers track and monitor stock of every item in the store. Since sales are recorded immediately at the POS, all data is up-to-date. The system will also calculate and tell you when you need to reorder so that you never run out of anything.

4) With the latest POS systems, the software allows retailers to integrate sales with other functions of the business like accounting. Sales data can be automatically imported to the retailer’s accounting programs.

Most POS systems are easy to learn and simple to operate. They can be configured according to the needs of individual retailers and other business owners. Basically, for any type of business, POS systems allow for effective and efficient cash flow management, stock movement management, and online and/or mobile orders. In Singapore POS systems are increasingly being used in the F&B (food and beverage) industry, where e-menus and self-service payment kiosks are fast becoming the trend.

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Categories: Software

Inventory Management with POS Software June 20, 2016

There comes a time during your business experience when a particular item is selling like hot cakes rendering it unavailable after a period of time. If you are unable to reorder the item before it goes out of stock you will lose customers who may have wanted to purchase it. Loss of customers could lead to a decline in profits as well.

This is where the point-of-sale (POS) system comes in. A POS system consists of hardware and software components which are integrated to ease retail transactions. You can use common spreadsheet applications such as Microsoft Excel but POS software will allow you to go beyond the conventional boundaries of inventory management. Its versatility is such that many retailers prefer to use the term “Retail Management System” when it comes to a POS.

The most challenging task for retailers, large or small, is managing their inventory efficiently. Failure to update inventory may put the business at risk of losing not just customers but also its credibility in the market. Traditional inventory management systems are time-consuming and prone to errors. What you need is a simple, fast, and efficient POS system which can help you manage your resources, provide notifications when they are low in number, and update records in real time. You should also be able to view and print reports of the transactions and analyze strategies to improve your business.

POS systems can range from being basic receipt dispensers to complex inventory management systems. In the latter, the system is highly accurate in terms of providing the physical count of items, their expiry date, and the price. The system will provide transaction details at the checkout and simultaneously update the inventory logs at the backend. When there is a change in pricing of an item, all you have to do is enter the new price in the system and all other systems in the network will automatically get updated. Whether it is inquiry, movement, or location the POS system has details of every item in the inventory with which you can track its life cycle from the warehouse to the customer.

Some businesses find the complexity of the system quite overwhelming and are unwilling to invest in it. They prefer tracking inventory on a periodic basis rather than in real time. While this method is also available in POS systems, it is difficult to determine if an item was lost or sold. It is imperative to have a perpetual inventory system which tracks the day-to-day inventory of your business.

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Categories: Advance B2C Technology

Improve Your IT Service Management, Improve Your Business April 6, 2016

Singapore is reputed for being one of the most tech-ready countries, considering that it technology is very well integrated in both the government as well as private sector. Obviously, the country has a good grasp over the management of IT services and how best to deploy such services. It is no wonder, then, that Singapore is one of the leading countries providing training and certification for IT service management. ITIL certification Singapore providers are among the most sought after. Organisations are willing to invest in top quality training in order become present-efficient as well as future-ready.

What is ITIL?

Information Technology Infrastructure Library is a collection of 5 books which provide a framework for the standardisation of the selection, planning, distribution and support of IT services in an organisation. The purpose of ITIL guidelines and best practices is to design and implement IT services according to organisation needs and adapt as those needs evolve over time.

The 5 ITIL books are reviewed regularly to keep them updated and each book contains best practices relevant to the major phases of the IT service lifecycle which are:

– ITIL Service Strategy

– ITIL Service Design

– ITIL Service Transition

– ITIL Service Operation

– ITIL Continual Service Improvement

Get certified

There are 5 levels of ITIL certification, each focusing on different areas of ITIL. Accredited institutes located globally provide expert ITIL training and ITIL exams. APMG, the organisation responsible for the accreditation of examination providers and management of the ITIL trademark, has contracted official examination bodies. These official examination bodies in turn are able to accredit official ITIL training providers and offer the ITIL exams. Accredited training and examination providers are able to offer customised e-learning content and training. Organisations that want to adopt ITIL as an organisation-wide practice can avail training from such institutes for its staff to get ITIL certification. Individuals looking to acquire a basic understanding of the ITIL framework and how it is applied to IT service management can also get themselves trained and certified.

The 5 levels of ITIL certification are:

– Foundation,

– Intermediate Level,

– Lifecycle and Capability tracks,

– Managing Across the Lifecycle (MALC), and

– Expert Level and Master Qualification.

Does ITIL really help?

Yes, standardising IT services across all levels of organisation facilitates achieve cost efficiency and increase profitability. ITIL best practices will help organisations identify areas that need improvement and guidance on how to redesign their IT services to achieve the needed results.

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Categories: Tech Management

What Are the Characteristics of ERP? Where Can it Be Implemented? December 19, 2015

ERP or enterprise resource planning is a management system or software developed mainly to aid big companies and business organizations, basically enterprises, to plan and managing their resources. These resources can be human resources, financial, technological and other resources. It is a top business management tool and can help save the business a lot of time, money and resources if implemented properly.

It can be used for many business activities such as product planning, manufacturing, sales, and marketing, inventory management, shipping, payment, etc. It helps to manage all the different departments of the organization and creates a smooth flow of information between the business managers, employees, and stakeholders.

What are the characteristics of ERP?

ERP has the following characteristics namely –

* ERP is an integrated system and works round the clock and not periodically

* ERP uses one database to support all its applications

* ERP is consistent and works the same way for all business modules

* The IT department has to install the ERP system which involves elaborate application and integration of data.

How can ERP be implemented in a business enterprise?

SAP ERP implementation extends to the enterprise staff and practices at work. ERP delivers three types of services to help implement changes in the staff and practices – customization, consulting and support. ERP software implementation time depends upon the size of the business and the scope of change to be undertaken.

Small enterprises take up less ERP implementation time and big enterprises take up more time. ERP is always implemented in stages. It can be implemented in the following ways –

1. Process preparation – ERP is implemented in almost all the processes of a business enterprise. Process are subject to constant change and a strong understanding of these changes is vital in implementing the process successfully. In fact, weak process implementation is the main reason for a project to fail. ERP, if implemented, helps to organize the process better.

2. Configuration – before implementing a suitable ERP system for you business enterprise, it is important to configure an ERP system according to the needs and requirements of your organization and tune it according to what goals you want your organization to reach and the time limits within which you want to reach them.

3. Two-tier ERP – the two tier is hardware and software and this method of implementing ERP helps the organization run two different ERP systems at once. One ERP system is at the management or corporate level and the other system is at the subsidiary level. Each system has its own working models and business processes and will help your business enterprise reach targets and goals faster and better.

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Categories: Tech